Safe Gaming

99fb Responsible Gaming — Safe Gaming Guide & Limit Settings

Gaming is for enjoyment — not addiction. Find all the responsible gaming tools and guides you need right here on 99fb.

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Our Philosophy

What does responsible gaming mean?

99fb believes online gaming should be a form of entertainment — it should never be a source of financial stress or mental strain. Responsible Gaming It means playing for enjoyment — knowing your limits, sticking to a budget, and keeping it fun — without carrying the burden of harm.

Many players in Bangladesh come to an online betting platform for the first time and sometimes run into trouble simply because they don't have the right information. 99fb understands that reality. That's why we want to equip every user with responsible gaming tools and guidance right from the start.

On our platform Self-exclusion, deposit limit, loss limit, time-out and several other tools that you control yourself. No extra fees, no conditions — just there for your safety.

Keep in mind: Winning is never guaranteed in gaming, and chasing losses by placing repeated bets is a dangerous habit. Before you play on 99fb, take a moment to read the information below — it will help make your experience more enjoyable and safe.

We believe transparency is the foundation of trust. That's why responsible gaming isn't just a page or a list of rules at 99fb — it's part of how we operate every day. Our support team, compliance department, and technology team work together to ensure every user's experience remains safe and enjoyable.

Core Principles of Responsible Gaming

  • Gaming is for fun, not a way to earn money
  • Only bet money you can afford to lose
  • Stick to a set time limit each day
  • Avoid chasing your losses
  • Play in between spending time with family and friends
  • Stop gaming when you are feeling stressed or emotionally distressed
  • Never bet with borrowed or loaned money
  • Don't hesitate to seek help when you need it

Remember: Gaming is a form of entertainment. It should not be used as a source of income or a solution to financial problems.

Safety measures

6 Key Benefits of Responsible Gaming on 99fb

Every tool is in your hands — completely free, available at any time.

Deposit Limit

You can set your own maximum daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Loss limit

Set the maximum amount you're willing to lose in a given period. Once you reach the limit, you'll be notified automatically and given the option to end your session.

Time-Out Feature

Pause your account for anywhere from 1 day to 6 weeks. During a time-out, you will not be able to log in or make deposits, but any pending withdrawals can still be processed.

Self-exclusion

Close your account for anywhere from 6 months to 5 years, or permanently. Promotional messages will also stop during this period. This is the most effective option for serious issues.

Reality check

After a set period of time, a pop-up will appear showing how long you've been playing and your wins and losses. This is a reminder to keep you aware of your current situation.

Expert support

Our responsible gaming team is available 24/7 on live chat. If you are experiencing problems or need advice, reach out at any time — everything is completely confidential.

Warning signs

Recognizing the Signs of Addiction

If you notice any of the following signs in yourself or someone you know, take action immediately.

Signs Description Level
Chasing losses The urge to place another bet immediately after a loss High
Exceeding your budget Spending beyond your set limit Moderate
Losing track of time Hours pass without noticing once you start playing Moderate
Secretive behaviour Hiding gaming habits from family High
Gambling with borrowed money Borrowing money or dipping into savings to place bets High
Restlessness Feeling irritable or uncomfortable when not playing Moderate
Poor concentration at work Inability to focus on work or studies, with gaming constantly on your mind Basic

If you identify with 3 or more of the signs above, please contact our support team right away or activate self-exclusion.

Steps to get help

What to do if you have a problem

1

Self-Assessment

Check yourself against the signs above. Ask yourself honestly — is gaming affecting the normal rhythm of your daily life?

2

Set a limit or time-out

Go to Account Settings to enable deposit limits, loss limits, or a time-out. It's the simplest first step you can take.

3

Notify the support team

Speak with our responsible gaming specialist on live chat. You can get help while keeping your identity private.

4

Use Self-Exclusion When Necessary

If the situation feels serious, suspend or permanently close the account. This is an act of courage, not weakness.

5

Seek Professional Support

Talk to a family member or a trusted friend. If needed, don't hesitate to seek advice from a mental health professional.

You're in Control

How to Use the Safety Tools

All tools can be activated in just a few clicks from Account Settings.

1

Set a Deposit Limit

Account → Settings → Responsible Gaming → Deposit Limit. Choose any period: daily, weekly, or monthly.

2

Enable loss limit

You'll find the loss limit option in the same settings menu. Enter an amount — once you've lost that much, the system will send you an alert.

3

Enable reality check

Set a pop-up reminder at any interval between 15 minutes and 2 hours to stay aware of how long you have been gaming.

4

Take a Time-Out

Take a break from 1 day to 6 weeks. During a time-out, you will not receive any marketing messages and will be unable to log in.

5

Self-exclude

For a long-term break, request a suspension of 6 months to 5 years, or a permanent closure. You can also apply directly through support.

6

Chat with live support

Our expert team is available 24/7 via live chat for any issues you encounter. All conversations are completely confidential.

Important: All tools are completely free. Lowering a limit takes effect immediately. Increasing a limit has a 24–72 hour cooldown period, which is designed to prevent impulsive decisions.

Child protection

How 99fb Protects Minors

99fb is for users aged 18 and above only. We verify the age of every account through a strict KYC process. Registration by minors is strictly prohibited.

If you have children or teenagers at home who use your devices, we recommend using parental control software. Also, never share your account login details with anyone.

  • Date of birth is mandatory and verified during registration
  • Additional verification on suspicious accounts
  • Immediate account suspension upon detection of a minor
  • Parent and guardian reporting option
Budget planning

How to set a smart budget

Budgeting is the most important part of responsible gaming. Each month, set aside an amount for entertainment and spend only that on gaming. If your budget runs out before the month ends, stop playing.

Simple rules for setting a budget

  • Keep gaming spend to no more than 5% of your monthly income
  • Allocate funds only after covering rent, food, and medical expenses
  • Set aside any winnings rather than betting them again
  • Review your activity once a week
  • Stop your session once your budget runs out

Using 99fb's deposit limit feature makes staying on budget easier than ever. Set it once — the system takes care of the rest.

Frequently asked questions

Frequently Asked Questions About Responsible Gaming

Your account cannot be reopened before the self-exclusion period ends. Once the period expires, you will need to submit a new request and the support team will assess the situation before reactivating the account. Permanent exclusions cannot be reversed under any circumstances.

Yes. Lowering a limit takes effect immediately. However, increasing a limit has a 24-hour cooldown period — this is intentional, to prevent impulsive budget increases in the heat of the moment.

Yes, you can still withdraw any existing balance in your account during a time-out. Only new deposits and gaming sessions are suspended. Contact support to process your withdrawal.

Let our support team know. Based on third-party reports, we can investigate the relevant account and take the necessary action. If you are able to speak with the person directly, encourage them to set up self-exclusion.

Completely free. Deposit limit, loss limit, time-out, reality check, self-exclusion — all tools are available to every user at any time, with no extra charges.

You can reach out to mental health service providers and counselling centres in Bangladesh, or call the national mental health helpline. Our support team is ready to refer you to the right resources.
Start Safely

Play Responsibly, Play Enjoyably

Your safety is protected at every step on 99fb. Join today and enjoy a secure gaming experience.

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For players 18 and over. Play responsibly. Gaming can be addictive.

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